Exchanges

At Sylvisa Luke, we strive to provide top-quality bags and exceptional customer service. We understand that sometimes, exchanges may be necessary. Our exchange policy is designed to be straightforward and convenient for our customers.

Eligibility for Exchanges

  • Timeframe: Exchanges must be requested within 30 days of receiving your order.
  • Condition: Products must be unused, undamaged, and in their original packaging with all tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required for all exchanges.

Non-Exchangeable Items

  • Custom orders or personalized items.
  • Items marked as final sale.

Exchange Process

  1. Contact Us: Email us at servicesupport@sylvisaluke.com with your order details and reason for exchange.
  2. Approval: Our team will review your request and, if approved, provide instructions for returning the item and details on the exchange process.
  3. Shipping: Pack the items securely and send them back using the provided instructions. Please note that return shipping costs are the responsibility of the customer unless the exchange is due to a defect or error on our part.

Processing Exchanges

  • Inspection: Once we receive the returned item, it will be inspected to ensure it meets our eligibility criteria.
  • Replacement Item: Upon approval, the replacement item will be shipped to you. The processing time for the exchange can vary based on the availability of the new item.
  • Shipping Costs: If the exchange is due to a defect or an error on our part, we will cover the shipping costs. Otherwise, customers are responsible for any additional shipping fees.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos and a description of the issue. We will work to resolve the problem promptly, either through an exchange or a refund.

Contact Information

For any questions or concerns regarding our exchange policy, please reach out to our customer service team:

Email: servicesupport@sylvisaluke.com
Website: sylvisaluke.com

We are dedicated to ensuring that you are satisfied with your purchase and look forward to assisting you.

Thank you for choosing Sylvisa Luke Bags.

This policy ensures that our customers have a smooth and hassle-free experience when exchanging products. If you have any further questions, please do not hesitate to contact us.