Shipping And Return

At Sylvisa Luke, we are committed to providing exceptional service and ensuring your satisfaction with our high-quality bags. This Shipping and Exchanges Policy outlines the guidelines for shipping and exchanging our products.

Shipping Policy

Shipping Methods and Times

Standard Shipping: Orders are processed within 1-2 business days and typically delivered within 5-7 business days.
Express Shipping: Available for an additional fee, with delivery typically within 2-3 business days.
International Shipping: We offer international shipping with delivery times varying based on the destination. Please allow 10-15 business days for international deliveries.

Shipping Costs

Standard Shipping: Free for orders over $50 within the United States. A flat rate of $5 for orders under $50.
Express Shipping: Calculated at checkout based on the destination and order weight.
International Shipping: Calculated at checkout based on the destination and order weight.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

Exchanges Policy

Eligibility for Exchanges

Timeframe: Exchanges must be requested within 30 days of receiving your order.
Condition: Products must be unused, undamaged, and in their original packaging with all tags attached.
Proof of Purchase: A receipt or proof of purchase is required for all exchanges.

Non-Exchangeable Items

Custom orders or personalized items.
Items marked as final sale.

Exchange Process

Contact Us: Email us at servicesupport@sylvisaluke.com with your order details and reason for exchange.
Approval: Our team will review your request and, if approved, provide instructions for returning the item and details on the exchange process.
Shipping: Pack the items securely and send them back using the provided instructions. Please note that return shipping costs are the responsibility of the customer unless the exchange is due to a defect or error on our part.

Processing Exchanges

Inspection: Once we receive the returned item, it will be inspected to ensure it meets our eligibility criteria.
Replacement Item: Upon approval, the replacement item will be shipped to you. The processing time for the exchange can vary based on the availability of the new item.
Shipping Costs: If the exchange is due to a defect or an error on our part, we will cover the shipping costs. Otherwise, customers are responsible for any additional shipping fees.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos and a description of the issue. We will work to resolve the problem promptly, either through an exchange or a refund.

Contact Information

For any questions or concerns regarding our shipping and exchanges policy, please reach out to our customer service team:

Email: servicesupport@sylvisaluke.com
Website: sylvisaluke.com

We are dedicated to ensuring that you are satisfied with your purchase and look forward to assisting you.

Thank you for choosing Sylvisa Luke Bags.

This policy ensures that our customers have a clear understanding of the shipping and exchange processes. If you have any further questions, please do not hesitate to contact us.